Updated: 17/12/2007; 00:39:57.


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  03 December 2007

  Knowledge work framework (PKM + tasks)

Something that has been in my "to blog" list for a while - the current reincarnation of my personal KM models, turned into a knowledge work framework.   

Knowledge work framework updated

The left part of the framework represents personal knowledge management activities that inform and support performing specific (content-related) tasks, which in turn provide direction and focus for PKM. The distinction between tasks and PKM could be clarified using one-person enterprise metaphor: tasks would represent its core business, while PKM - its overhead activities.

New ideas and insights are often developed in the social context, hence conversations are in the middle of the framework. This sector incorporates a spectrum between passively followed conversations to collaboration with others focused on performing specific tasks.

The lower sector represents the domain of relations, since effective knowledge development is enabled by trust and shared understanding between the people involved. For an individual, this means a need to establish and maintain a personal network, to keep track of contacts and conversations, and to make choices about which communities to join and which to ignore.

The top sector represents the domain of developing ideas that requires filtering vast amounts of information, making sense of it, and connecting different bits and pieces to come up with new ideas. In this process physical and digital artefacts play an important role, so knowledge workers are faced with a need for personal information management  to organise their paper and digital archives, e-mails, and bookmark collections.

The scale from left to right represents a continuum between non-active awareness of a specific domain, its players and social norms and active, usually purpose-focused, tasks. As the focus increases from left to right, the number of specific ideas one can actively pursue, conversations to participate and close relations decreases. The scale reflects the process of legitimate peripheral participation, moving from being an outsider in a specific knowledge community to a more active position. Awareness, as a starting point of this process, comes through exposure to the ideas of others and lurking at the periphery (observing without active participation) in order to learn about professional language and social norms.

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