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More on Microsoft: aggregation and feedback loop

Just have to do something with all those open windows before continuing working 🙂

On Robert Scoble’s role as an aggregator:

Nick Bradbury: Now, once Robert moves on, what single source are we supposed to read when we want to find out about new stuff that Microsoft is doing, without all the marketing?

Niall Kennedy: What does the news mean for Microsoft? More people in large companies now realize the value of an information aggregator for internal and external communication. In a 60,000 person company you need some internal connectors to help keep teams and projects working together and benefitting from the work and knowledge of others. If Microsoft does not already have a team or teams dedicated to internal corporate development, hopefully they’ll realize the value and create such a team.

And an example of a feedback loop via blogging:

Yesterday I got cranky with Microsoft about a long-standing bug in a Microsoft library that was causing problems for some FeedDemon customers. As you can imagine, I was frustrated that my work was being compromised by a known bug in code I had no control over, so I was feeling a little punchy when I posted yesterday.

Of course, I hoped that posting about the bug would get it the attention it deserved (which it did, btw). But I didn’t think about how my cranky post would affect the Microsoft devs responsible for tackling the bug (yes, folks, they are human!). I know it’s no fun to wake up and find some blogger just made your day harder.

As you can see from the comments to my post, Microsoft is on the ball – they jumped in, asked for more information, and reactivated the bug after being able to reproduce it. I have to agree with Andy Herron that Microsoft’s reaction was impressive. So, thanks for taking my criticism in the way it was intended and for taking the time to look into the problem. I look forward to seeing this bug fixed 🙂

Archived version of this entry is available at http://blog.mathemagenic.com/2006/06/13.html#a1775; comments are here.

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