Voida, A., Mynatt, E.D., Erickson, T., & Kellogg, W.A. (2004). Interviewing over instant messaging. In extended abstracts of the ACM Conference on Human Factors in Computing Systems (CHI 2004). Vienna, Austria, April 24-29. New York: ACM Press, pp. 1344-1347. (If you don’t have full-text access to ACM, you can get .pdf here or here)
Abstract. Interviews are a cornerstone of human-computer interaction research. As a research method, they can both be deeply valuable and distinctly challenging. Pragmatic challenges of interviews include the travel that may be required to meet face-to-face with a respondent or the time necessary to transcribe the exchange. As a tool for conducting interviews, instant messaging presents some compelling potential benefits to mitigate challenges such as these. And yet, over the medium of instant messaging, the genre of the interview takes on a different character. Drawing from our experiences conducting interviews over instant messaging, we reflect on the implications of using this new medium for conducting interviews.
It’s just 4 pages, so I’m too lazy to summarise…
I’m really thinking of doing IM interviews for my PhD research. Any experiences I should take into account?
Tags: IM, methodology, PhDArchived version of this entry is available at http://blog.mathemagenic.com/2004/10/20.html#a1393; comments are here.
Related posts