|
|||||
|
|
|||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
The high cost of not finding information by Susan Feldman (via Michael Fioritto):
A quote: Recent research on knowledge work shows that knowledge workers spend more time recreating existing information than they do turning out information that does not already exist. Some studies suggest that 90% of the time that knowledge workers spend in creating new reports or other products is spent in recreating information that already exists. In 1999, a European study by IDC examined that phenomenon, called the "knowledge work deficit," and concluded that the cost of intellectual rework, substandard performance and inability to find knowledge resources was $5,000 per worker per year. Just a small thing to add: in many cases the reason for not finding information is not about search problems, but about not searching at all. For me it's not about bad search, it's about human nature: for people reinventing is more fun than reusing even if their organisations lose money (hope to post a paper with some data to support it soon :) See also: Knowledge workers time spent finding information, Why people do not ask questions? (1) and (2), Personal ways of doing things in public More on: asking questions knowledge mapping
|
This weblog is my learning diary. Sometimes I write about things related to my work, but the views expressed here are personal and do not necessarily reflect the views of my employer.
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||