OKLC04: on knowledge work
OKLC04 interesting leads on knowledge work:
PhD research of Thomas Hädrich on modeling knowledge work. The perspective of Thomas and the literature he uses complement my own research really well. Unfortunately I wasn't able to find much online...
The paper I've got from Thomas - Hädrich, T. & Maier, R. (2004) Modeling Knowledge Work. Research paper accepted for the Multikonferenz Wirtschaftsinformatik (MKWI) 2004, 9th-11th March 2004, Essen.
Abstract. Designating information and communication technologies for knowledge management in knowledge-intensive organizations requires adequate modeling technologies that consider the specifics of modeling context in knowledge work. The paper studies knowledge work and discusses the four knowledge work practices: expressing, monitoring, translating and networking. Modeling techniques are reviewed from the perspective of their suitability to guide the design of knowledge management initiatives and of knowledge management systems. The paper compares business process management and activity theory. The concept of knowledge stance is presented in order to related functions from process model to actions from activity theory, thus detailing the context relevant for knowledge workers switching between the two. Finally, knowledge stances are illustrated with a case example.
Research by Jeremy Aarons. OKLC paper - The disunity of knowledge work
Abstract. This paper applies recent discussions about the implications of a disunified view of the sciences to the practical challenge of understanding and managing knowledge work in modern organizational settings. The main claim of this paper is that a disunified view will provide a rich and powerful analysis of knowledge work, and thus help provide the necessary guidance for the support of knowledge work in organizational environments. In particular, the disunified view can provide a methodology for analyzing knowledge work in a complex organizational setting, and can provide guidance on how to manage organizational change when it involved a fundamental shift in the nature of knowledge work.
See also by Jeremy: From Philosophy To Knowledge Management And Back Again and The Serious Procrastinator’s Introduction to Juggling
Later: Jeremy has started a weblog, Dubbings and Diversions
Papers to check
- Schultze, U. (2000). A Confessional Account of an Ethnography About Knowledge Work, MIS Quarterly, Vol. 24 No. 1, March 2000, pp. 3-41
- Iivari, J. & Linger, H., (1999), Knowledge work as collaborative work: A situated activity theory view, Proceedings of the Hawaiian International Conference on Systems Science (HICSS’32)
- I have this one on my desk for sometime, but it didn't manage to get into my writings as I'm not easy with activity theory
- Burstein, F. and Linger, H. (2003). Supporting post-fordist work Practices: a Knowledge Management framework for Dynamic Intelligent Decision Support, Journal of Information Technology & people. Special issue on Organisational implications of knowledge management systems, Volume 16, Number 3, pp.289-305.