Lessons learnt implementing expertise locator system

Lessons learnt implementing expertise locator system by Jack Vinson:

C. The information within the system needs to be self-maintaining as much as possible to reduce the likelihood of info-rot reducing the value of the system. John did not discuss using tools that automatically populate expertise information based on reports and communications, such as Tacit Mail.

D. Corporate information and data systems need to be integrated, from the basic HR systems to provide contact data to more sophisticated links between the expert database and patent and report databases. For Baxter, the vision of the expert locator system did not include these connections, and there was internal resistance in adding them after the fact.

Archived version of this entry is available at http://blog.mathemagenic.com/2003/08/19.html#a723; comments are here.

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Tagged as: knowledge mapping