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  Wednesday, August 13, 2003


  Random observations from user studies

Recently I thought about several associations between discussions in the blogoshere and user studies we do at work (trying to undestand how people search and find in-house expertise). The parallels I found interesting:

Blogosphere: many people seem to be interested in How Technorati works?

User studies at work: Any search system does some filtering and ranking. Users are usually curious about the criteria used for it as it helps to understand reliability of search results.

Blogosphere: Google comes up with built-in calculator and synonym searching.

User studies at work: It seems that Google sets up search standards that users start applying to all their search experinces. Many compare internal search engines with Google (and you can guess which side wins ;)

Blogosphere: Dina Mehta discusses impact of joining focus groups on client's understanding of customers

User studies at work: it's so nice to observe the power that user feedback has. You can spend hours talking to system developers without much effect and then one hour meeting with users makes a difference.

More on: synchronicity usability 

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© Copyright 2002-2005 Lilia Efimova.

This weblog is my learning diary. Sometimes I write about things related to my work, but the views expressed here are personal and do not necessarily reflect the views of my employer.

 
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