How to write usability report

How to write usability report by Bruce Tognazzini:

• The opening paragraph
  • Say something nice in the opening paragraph
  • Make the benefits explicit
• Headings
  • In observational reviews, outline improvement ideas, not criticisms
  • In usability study reports, use simple topic headings
• Content
  • Know the product’s or service’s users
  • Know your readers
  • Accentuate the positive, but deliver the news
  • Don’t overreach
  • When in doubt, recommend testing
  • Check your grammar and spelling

Archived version of this entry is available at http://blog.mathemagenic.com/2002/10/02.html#a257; comments are here.

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Tagged as: usability