10 Best Intranets of 2002 (Alertbox Sept. 2002) with a couple of things highly relevant to KM:
In the long term, we will need better tools to quickly implement major changes in intranet designs. For now, one helpful approach is to structure the intranet’s information architecture based on employees’ tasks and job goals instead of on the company’s org chart. Even major reorgs are likely to leave large parts of a task-based intranet in place, whereas an organizationally structured intranet will require redesign. Indeed, most of this year’s winners chose information architectures and navigation schemes that are primarily task-based.
To ideas come to my mind: (1) this is the way to structure any KM application, and (2) I can see come connections with “social capital as a stable part of a company”. I wonder if we have to build intranets around people’s networks, or this structure will emerge itself with linking, or something blog-like?
Many intranets suffer from a fragmented design and the resulting loss of usability as users are confronted with different rules at every click. The winning intranets had all made great strides toward consistency and were typically successful at overcoming internal politics by the sheer quality of the central design, as opposed to the dubious designs usually produced by individual departments.
Wal-Mart has a particularly fruitful strategy for managing its intranet for consistency: Users own the content and the central team owns the design.
Do we need something similar for corporate blogging?