The question of whether you can make people smarter or not isn’t the point. That suggests that only smart people can benefit from knowledge management or other initiatives?
No, that suggests that at the end people learn by themselves :)))
It’s Alan Kay’s old point – point of view is worth IQ points (the actual number being in dispute as is the relevance of raw intelligence to the discussion). Maybe it’s a philosophical point. For me, if you’re still alive, you’re learning. If you’re learning, you’re at least potentially getting smarter in some practical sense.